Physik Instrumente customers are reaping the benefits of the company’s recently launched, low-cost, remote set-up service, designed to make initial installation even easier than before. With ongoing travel restrictions worldwide due to the COVID-19 pandemic, on-site services are currently difficult, if not impossible, to access, a situation that is unlikely to change in the immediate future.

Customers taking advantage of this latest service receive:

  • remote set-up support at a convenient, prescheduled time
  • two hours of telephone support and screen sharing with an expert
  • system optimisation and tuning tailored to their application and environment.

Richard Moss, Director of Global Services at PI, said: “We are delighted to offer affordable remote support to our customers, helping them to get exceptional performance and results right from the beginning. This new service overcomes the challenge of organising on-site support in difficult circumstances, and saves our customers time and money.”

To learn more about PI’s remote set-up service, visit